Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our services:

1.1 Personal Information

• Name, email address, phone number, and mailing address
• Payment and billing information
• Government-issued identification (if required for legal proceedings)
• Communication records with our team

1.2 Case-Related Information

• Cryptocurrency wallet addresses (public keys only—never private keys or seed phrases)
• Transaction hashes and blockchain data
• Details about fraud incidents, scam communications, and related evidence
• Screenshots, emails, and other supporting documentation
• Information about cryptocurrency exchanges and platforms involved

1.3 Automatically Collected Information

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Case Investigation: To trace stolen cryptocurrency, analyze blockchain transactions, and conduct forensic investigations
• Service Delivery: To provide recovery services, communicate updates, and coordinate with exchanges and law enforcement
• Legal Proceedings: To prepare forensic reports, expert testimony, and legal documentation
• Payment Processing: To process fees and payments for our services
• Communication: To respond to inquiries, provide case updates, and send service-related notifications
• Security: To protect against fraud, unauthorized access, and illegal activities
• Compliance: To comply with legal obligations and law enforcement requests
• Service Improvement: To analyze trends, improve our services, and enhance user experience

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Law Enforcement: With police, FBI, Interpol, and other agencies investigating cryptocurrency fraud
• Cryptocurrency Exchanges: To request account freezing, KYC information, and recovery assistance
• Legal Counsel: With attorneys representing you in legal proceedings
• Service Providers: With trusted third-party vendors who assist in our operations (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, subpoena, or legal process
• With Your Consent: When you explicitly authorize us to share information

We will never: Sell your personal information to third parties, share your private keys or passwords (we don't request these), or disclose case details without authorization except as legally required.

4. Data Security

We implement robust security measures to protect your information:

• Industry-standard encryption for data transmission and storage
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Employee confidentiality agreements and security training
• Multi-factor authentication for internal systems
• Secure file transfer protocols for sensitive documents

While we take extensive precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breaches as required by law.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Case files and forensic reports are typically retained for 7 years after case closure for legal and compliance purposes. You may request deletion of your data subject to legal and contractual retention requirements.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

GDPR Rights (EU/EEA Residents)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

CCPA Rights (California Residents)

• Know: Know what personal information we collect, use, and share
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of sale of personal information (we don't sell data)
• Non-Discrimination: Equal service regardless of privacy rights exercise

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Provide targeted content and advertising

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by regulatory authorities.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active clients. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

For GDPR-related inquiries, please include "GDPR Request" in your subject line. For CCPA-related inquiries, please include "CCPA Request" in your subject line.